Support Center

You may find answers to your questions here. If you are having trouble, contact our support team.

Contact by email

Write to us directly with your questions, suggestions and support requests.

hello@blueway.app

Blueway Portal

Log in to your account to manage your profile, plan and boat details.

Log in to Portal

1. Getting started

How do I create my Blueway account?

To start using Blueway, click the Register button. Select the PRO plan and enter your name, surname and email address. Select your business type, then enter your password. Finally, click Get Started! to complete your registration.

How do I update my profile information?

To update your profile information, including your profile picture and password:

  1. Go to your Profile.
  2. Open the General section.
  3. You can edit your name, surname and city anytime.

2. Getting familiar with Blueway

My Boat

See your boat's details, pricing and calendar.

Notifications

Follow the latest price and calendar updates.

Analytics

Track your boat's ranking, price analysis, sales metrics, monthly and overall analytics.

3. While using Blueway

Price and sales updates

When you change your boat's price or sales status, all travel agencies get a notification about it.

Mobile application

You can update your profile, track your plan, see invoices or change your payment method.

4. Supported devices

Website

Chrome, Edge, Firefox, Safari and other modern browsers.

Mobile application

iOS and Android phones, tablets and iPadOS.

5. Something is not working

I can't sign up

If you are having trouble, contact our support team:

hello@blueway.app

I forgot my password

If you can't remember your password, you can reset it through your email address:

  1. Go to the Login page and click Forgot Password.
  2. Enter your sign-up email, then click Send reset password.
  3. You'll receive an email with a link. Click it and set a new password.
I forgot my email address

Contact our support team:

hello@blueway.app

I'm not receiving the password reset email

The email may be going to your spam folder, or you may have mistyped your email when signing up. To get your password reset email, try:

  1. Checking your spam filter.
  2. Asking your email provider to make sure you can receive emails from the @blueway.app domain.
  3. If you mistyped your email address when signing up, we're not able to give you access to that account; contact our support team.

hello@blueway.app

I'm receiving the reset emails but still can't log in

The links in those emails are time-sensitive; an expired link may no longer work. Try sending yourself a new password reset email.

If you're copying the reset link or your new password, make sure you haven't copied any extra spaces before pasting it.